Privacy Policy

ETiketsSA operates the ETiketsSA app and website. We are the responsible party for your personal information under the Protection of Personal Information Act, 2013 (POPIA).

Account: full name, email, phone number, password (stored securely hashed) and your role (Attendee or Organizer).

Organizers: company name, address, contact phone and email, default currency, event details and posters.

Tickets: tickets bought or reserved, payment references, ticket status and gate scan records. For gate, WhatsApp/email sales and CSV imports, buyer name, phone and/or email entered by the organizer or seller.

Activity: Interested/Going marks, comments and chat messages with organizers.

Payments: organizer R280 publishing payments are processed by Yoco; we do not store card details. Attendee EFT payments go directly to organizers; we only record the payment reference and whether it was marked paid.

Camera: used only for scanning QR codes; images are not stored.

To run accounts, publish events, issue, reserve and validate tickets, prevent duplicate or fraudulent entry, deliver tickets by WhatsApp or email, enable chat, provide revenue and scanner reports to organizers, and offer support.

When you buy or are issued a ticket or message an organizer, that event's organizer and their appointed sellers can see your name, contact details, tickets, payment reference and messages. Appointed scanners see attendee name and tier when scanning. We share data with service providers (hosting, Yoco, WhatsApp when staff choose to send tickets) only as needed. We never sell personal information.

Organizers who import tickets or enter buyer details are responsible for having a lawful basis to share that information with ETiketsSA.

Data is encrypted in transit, posters are kept in protected storage, and access is limited by role. We keep information as long as your account is active or as needed for legal, tax and dispute purposes.

You can update your name, phone and email (changes are verified) in your Profile, change your password, and request access to or deletion of your data. You may complain to the Information Regulator of South Africa.

We may update this policy and will notify users of material changes in the app.