Refund Policy

Ticket payments (EFT, cash or card) are made directly to the event organizer, so the organizer is responsible for refunds. ETiketsSA does not hold ticket money.

If an event is cancelled, the organizer must refund paid tickets in full. ETiketsSA may assist by giving you the organizer's contact details.

Your ticket stays valid for the new date. If you can't attend, contact the organizer to request a refund.

Reserved tickets that were never paid do not need a refund; they are not valid for entry and may be cancelled by the organizer.

Tickets already scanned at the gate are not refundable unless the organizer agrees.

Open the event chat in the app and message the organizer with your payment reference (one tap via the reference chip). If you get no response, email us and we'll help.

The organizer's publishing fee is non-refundable once the event has been published. If you were charged but your event was not published, or you were charged twice, email us within 30 days for a refund.